Principles of the Ombuds Office

Informal

  • Reinforces perception as a safe, confidential resource
     
  • Option to speak "off the record" 
     
  • Supplements formal procedures 
     
  • Visits are voluntary 

Independent

  • Supports neutrality and impartiality 
     
  • Free from interference 
     
  • Operates independent of other campus offices, not part of the "chain of command" 
     
  • Necessary condition for trust 

Confidential

  • Encourages visitors to speak freely and honestly 
     
  • No outside discussions without your permission 
     
  • No records are kept on behalf of the University 

Impartial

  • Supports fairness and confidentiality 
     
  • Not an advocate for individuals, an advocate for a fair process 
     
  • No forced "solutions", just options and advice