Principles of the Ombuds Office INFORMAL Reinforces perception as a safe, confidential resource Option to speak "off the record" Supplements formal procedures Visits are voluntary INDEPENDENT Supports neutrality and impartiality Free from interference Operates independent of other campus offices, not part of the "chain of command" Necessary condition for trust CONFIDENTIAL Encourages visitors to speak freely & honestly No outside discussions without your permission No records are kept on behalf of the University IMPARTIAL Supports fairness & confidentiality Not an advocate for indiviudals, an advocate for a fair process No forced "solutions", just options and advice
