The University Ombuds office is a safe place where members of the University of Kansas community can seek informal, independent, confidential and impartial assistance in addressing conflicts, disputes, or complaints on an informal basis without fear of retaliation or judgment.  The University Ombuds office adheres to the International Ombudsman Association (IOA) Standards of Practice and Code of Ethics. (pdf)

The mission of The University of Kansas Ombuds Office is to ensure that all members of the university community receive fair and equitable treatment. The Ombuds Office carries out its mission via two complementary approaches: (1) receiving and attempting to resolve individual grievances on a confidential, informal basis; and 2) supporting systems change that advance the goal of a fair conflict management system.

The purpose of the Ombuds Office is to act as “an ear to the people” so every voice at The University of Kansas can be heard and receive impartial attention without fear of retaliation loss of privacy or judgment.

The Ombuds Office assists students, staff and faculty on the Lawrence and Edwards campuses.

To leave feedback regarding your experience with the University Ombuds Office, please complete our survey. Please use the password provided to you at the time of your visit.

As an informal, independent, confidential "off-the-record" resource, conversations with the Ombuds Office do not serve as "notice" to the University.

How to Make an Appointment

Please phone or email* ahead to schedule an in person or phone appointment. At this time, we are unable to accommodate walk-ins.

*Email: The Ombuds Office will set up appointmens via email; however, we will not consult over email. We discourage discussing your confidential situation via email.

 

What Does "Ombuds" Mean?

The original word "ombudsman" has Scandinavian origins, and was first used as a public office in Sweden. According to one scholar, the term refers to "a person who has an ear to the people." In American colleges and universities, the office is often referred to as an "agent for justice" within the complex institutional sysstems of higher education.

Principles of an Ombuds 


KU Today
One of 34 U.S. public institutions in the prestigious Association of American Universities
26 prestigious Rhodes Scholars — more than all other Kansas colleges combined
Nearly $290 million in financial aid annually
44 nationally ranked graduate programs.
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Top 50 nationwide for size of library collection.
—ALA
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