Statement of Best Practices for the University of Kansas Ombuds Office

Table of Contents

I. Introduction and Mission
II. Purpose and Scope of the Ombuds Office
III. Standards of Practice and Code of Ethics

A. Independence       
B. Confidentiality
C. Neutrality
D. Informality

IV. Authority and Limits of the Ombuds Office

A. Authority of the Ombuds Office
B. Limitations on Authority of the Ombuds Office

1. Receiving Notice for the University
2. Collective Bargaining Agreements
3. Formal Processes and Investigations
4. Record Keeping
5. Advocacy for Parties
6. Adjudication of Issues
7. Conflict of Interest
8. Grievance Procedure and Mediation

V. Retaliation for Using the Ombuds Office
VI. Office Structure
VII. Evaluation of the Ombuds Office and Staff
VIII. Procedures for Revisions and Amendment of this Document
Appendix A. Professional Standards of Practice
Appendix B. Professional Code of Ethics

Related Links

Note: This document is the result of collaboration and feedback from the following individuals: Kellie Harmon, Maria Orive, and Steve Grabow, University of Kansas Ombuds Office; University of Kansas General Counsel; Bill Crowe and Rick Levy, University Senate Executive Committee, University of Kansas; Mary Lee Hummert, Provost Office, University of Kansas; Margo Wesley, Director & Ombudsperson, University of California, Berkeley, & the University of California Ombuds Offices for providing a template; Tom Kosakowski, Ombudsperson, Claremont Graduate University; Judith Bruner, Director & Ombudsperson, University of California, San Diego; Tom Sebok, Director and University Ombuds, University of Colorado, Boulder; Sean Banks, Director and Company Ombuds, Shell Oil Company; Janis Schonauer, Ombudsman, AllianceBernstein L.P. and IOA President.