WHAT DOES AN OMBUDS DO?

  • Provide a safe place to share thoughts and discuss concerns
  • Listen non-judgmentally
  • Help identify and evaluate options
  • Offer coaching (i.e. help a visitor prepare for a difficult conversation)
  • Advocate for fair process
  • Serve as a supplement (not replacement) for formal channels
  • Collaborate with other campus offices on issues of general concern
  • Gather information and provide referrals to other resources
  • Discuss rights and responsibilities
  • Provide University policy consultation
  • Facilitate communication
  • Identify trends and systemic issues to promote positive change
  • Operate under the Code of Ethics and Standards of Practice of the International Ombudsman Association

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